Refund policy
At AAS Collection, we want you to have a pleasant shopping experience. If you are not satisfied with your purchase, please review our Refund & Return Policy below.
Return Eligibility
We accept return requests within 7 days of the delivery date.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Include the original packaging.
- Show no signs of damage caused after delivery.
Non-Returnable Items
The following items are not eligible for return:
- Used or worn products.
- Items damaged after delivery due to misuse or improper handling.
- Customized or personalized products (if applicable).
Return Process
To request a return, please contact our customer support with your order details.
Email: support@aascollection.com
Phone: +92 348 6885558
Once your request is reviewed, we will provide instructions for the return process.
Refunds
After we receive and inspect the returned item, we will notify you of the refund status.
If approved, the refund will be processed using the original payment method, where applicable.
Please note that the time required for the refund to appear in your account may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can review your request.
Shipping Costs
Unless required by applicable law or due to our error (such as receiving the wrong or damaged item), original shipping charges are generally non-refundable. Customers may be responsible for return shipping costs.
Contact Us
If you have any questions about this Refund & Return Policy, please contact us:
AAS Collection
Email: support@aascollection.com
Phone: +92 348 6885558
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM
Business Address: Mohalla Hazarian Wala, Multan, Pakistan