FAQ

Welcome to the AAS Collection FAQ page. Here you'll find answers to some of the most commonly asked questions about our products, orders, shipping, returns, and customer support.

If you don't find the answer you're looking for, please contact our support team. We're always happy to help.

1. What is AAS Collection?

AAS Collection is an online jewelry store offering a selection of fashion jewelry, including necklaces, bracelets, earrings, rings, and jewelry sets. Our goal is to provide a simple and enjoyable online shopping experience.

2. Where is AAS Collection located?

Our business is based in:

Mohalla Hazarian Wala
Multan, Pakistan

3. What products do you sell?

Our collection includes:

  • Necklaces
  • Bracelets
  • Earrings
  • Rings
  • Jewelry Sets
  • New Arrival Collections

Our product selection may change as new items become available.

4. How can I place an order?

Simply browse our website, add your favorite products to the cart, proceed to checkout, and complete your order using one of the available payment methods.

5. How long does order processing take?

Orders are generally processed within 1–3 business days after confirmation.

Processing times may vary during busy periods or public holidays.

6. How long does shipping take?

Delivery times depend on your shipping destination and the courier service.

Estimated delivery times may vary and are not guaranteed.

7. Can I track my order?

Yes. If tracking information is available, it will be shared with you once your order has been shipped.

You can also contact our support team for assistance with your order status.

8. Do you accept returns?

Yes. We accept eligible return requests within 7 days of delivery, subject to our Refund & Return Policy.

Returned items must be unused, in their original condition, and include the original packaging.

9. How do I request a refund?

Please contact our customer support with your order number and details of your request.

After receiving and inspecting the returned item, we will notify you regarding the refund status.

10. What payment methods do you accept?

Available payment methods are displayed during the checkout process.

11. How can I contact customer support?

You can contact us through:

Email: support@aascollection.com

Phone: +92 348 6885558

12. What are your business hours?

Monday – Saturday

9:00 AM – 5:00 PM (Pakistan Standard Time)

Online inquiries may be submitted at any time.

13. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order.

Include:

  • Your Order Number
  • Photos of the item
  • A brief description of the issue

Our team will review your request and guide you through the next steps.

14. Can I cancel my order?

If your order has not yet been processed, please contact us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible.

15. How can I stay updated with new arrivals?

Visit our website regularly to explore our latest collections and newly added jewelry.

Still Need Help?

If your question isn't listed above, our support team will be happy to assist you.

Contact Information

AAS Collection

📧 Email: support@aascollection.com

📞 Phone: +92 3220709298

🕒 Business Hours: Monday – Saturday | 9:00 AM – 5:00 PM

📍 Business Address: Mohalla Hazarian Wala, Multan, Pakistan

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